Monday, September 12, 2011

Worst table of the week #1

So this is a new segment i am starting filling that the other way i was doing it was abit too flat. I am hoping that this segment will be a popular one high lighting the amazing people i get to serve and also the horrific people as well. Please enjoy this new and refreshing look at the Restaurant rant that is going to be going on.

The worse table of the week is a table of 14 i had on a Saturday night. We where pretty slow on that Saturday which i am okay with due to i was working all day. The hostess sat me with them and the whole time i am just hoping it isn't going to be horrible. So, when i start doing what i normally do i head to the table and i get the drink orders and people are trying to tell me what order to go in. I told the table i am going around the table so i can keep everything in line, so none of the orders will be on the wrong number. A few of them laughed, which i don't see the purpose of that.

I go into the back to get the drinks and make sure i have all of them and in the right order so when i am hand them out i don't mess up a cherry Pepsi, with a regular one so i don't have to make a new one. It takes a bit more time but once its out its far easier. I go out to the table and set the tray on a empty table, and one of the guests ask if i need help. I said no, its okay i have them in a order and going to pass them out the same order in which i took the drinks orders. Once i get out the drinks i go to the first guy i took the drink order from, to keep everything in line. He seems completely dumbfounded that i started with him even tho i took his drink order first and people said that they where ready. I told him that i can always come back to him if he needs more time and its not a problem. He says OK and i move on. Later down the line a girl asked me if she can order off the kids menu i told her no she can't. I don't know why she asked that, in the first place. I am a guy who tries to follow all the rules and that doesn't set well with me. I tell her no and she changes her mind and gets the adult size instead of the child's once. As i am going through the table to take food orders the persons order i am taking orders for him and another guy and after he placed his order he asks if the food is "free". I tell him no, it doesn't say "soup kitchen" outside, now some people may think that is rude. But anyone who knows me will know i don't take myself too seriously i rather be extremely blunt and be honest then candy coat everything. Kinda a force of habit, and it gets either high praise or lets just say opposite of that.

As i am finishing up taking the orders of everyone at the table i go back to the original few guys who didn't know what they would like to get. I told them once they know they can let me know and i can get every ones else's meals started and if it was okay. They said that is okay and i processed to head to the computer to put the orders in. Once the order get puts in i do what i always do "check drinks" i am doing just that asking people if they would like a refill and i count up the drinks of what i need to make. Note while this is happening they are putting stuff in another drinks and just being overly loud, i was so glad i didn't have another table at this time. If i was in my section with another table as i guest i would just leave. I don't wanna hear some people acting childish when i go out to dinner. O the life of a server taking care of other peoples children. Some time passes and i get the remaining orders and put those into the system. The first wave of food comes out so i go through and double check the people who ordered first get there food first. I would fill bad if a someone ordered just a bit ago go someone food was waiting on it. Everything goes out good, and i asked them if they need anything else and i proceed to get what they need. The next round of food comes out and i take it to those people.

Other then the child like attitude it doesn't seem like a bad table right?  It doesn't really get bad intel i start handing out the checks. I print off the checks the same way on a big table as i have also done. I write the guest number on the top of the check as well to make it quick work finding the same number in the computer system. I hand out the checks and they keep asking if its "free" i say "no" again and proceed the hand out the rest of the checks. I also always put gratuity on the big tables because i feel at least get the 15 % and if people wanna add its easy to add. I start picking up the checks from people taking a good and separating them so they don't get mixed up so i can give the right change back. I start closing the table down and as always with big parties i print off a ticket with the remaining tabs still open so i can know if someone tries to skip out on the bill.

People tell me that some of the people need to go out to there cars to get more money and i said okay no worries, i just need someone to stay at the front tho just in case. I always try to have everyone stay just in case someone doesn't pay there tab, because i am for sure not buying someones meal what so ever. I get everyone cashed out and they leave. And some of the people on there tabs tried to scratch out the gratuity and write in no tip. I don't do that, i took a big party and gratuity isn't a opinion its forced tip so i don't get screwed on rude people, or cheap people in this case. I put in all the gratuity plus grab the few extra pennies they left me. No joke they left pennies on the table. So i get the whole table cleaned off with the help of the hostess, and i go to the bartender and i tell her that i am glad that table is gone. She then tells me that she was told by them that i was rude and that is why they didn't tip me good. Also note one of the guys on the table used to come in and get to go stuff and not tip anything. We all know who he is, put we have to play it off. I tell her that the table was rude and kept asking for free stuff there was a few good people but the bulk of the table was filled with some less then desirable.

I just find it so crazy that someone can defend someone who get treated like shit them self. And a seerver slash bartender is okay with them not tipping me. And this has happend more then once with her, she says she knows the table and i always end up getting a horrible tip. Even once she came in for to go stuff while she worked at her other job. The server that did her order came to me, and asked me if its common for the servers not to tip her on to go's due to she was new. I told her it should be opposite they should tip you more due to they work here. Well in my eyes trying to do my job and not giving away "free stuff" is a good thing. Good thing they left, i hate those tables that just like to complain to try and get free stuff because they can't afforded the stuff they order. A giant waste of time if i say so myself, but hey i am not the manager. I don't think that a restaurant should have to sit there and suck up to guests by buying them someone especially if the table is filled with low life's that where scratching the money to pay there bill and then what favors handed out to them. O what a backwards world we live in don't we, I hope i never have to serve those catzo's again.

Monday, June 6, 2011

Rude Costumers


When you go out to dinner you think of a few simple things such as having a nice steak dinner, a few drinks, and having a good time. To a server though we have different views of what is supposed to happen, and how people should act when they go out to a restaurant. The first and last thing we hate is rude people. Rude people who don't know how to talk to a server; they are unwilling to wait, they have no patience what so ever, and if that wasn’t bad enough they leave a lousy tip.

 We as human beings look down on the people that serve us, but that isn't the way that servers should be treated at all. I myself have had many people treat me horrible, because I was the "server". I guarantee you that I have more class and understanding than most people who treat a server with disrespect. Rude people make anyone’s job even harder. It is not just the fact that you have to deal with them, but that we can't kick you out of a place for being a horrible human being. Only the managers can. When will this rule change? I wish I could tell some of my tables to stop being so selfish and look at someone else to see that they really don't have it that hard. I wish they would realize their actions aren't helping the person or them-self what so ever.

People who don't know how to properly talk to a server are extremely annoying. Servers and people in the service industry are not low class citizens at all. I tell my boss this all the time, “I like people who are like me.” For when I go out I like to drink to have fun and at the end of night tip well, because I had a good time. I don't care about the kitchen time if my food comes out late due to a rush of orders. I care about the people who I am with. People need to learn that you go out to have a good time, and don't you think the server should have the same common courtesy? I say yes. I admit it is due to the fact I work in the food service industry. We solely rely on are guest to tip well and treat us good. In the end it’s kind of sad with all that joy going on by eating out we still have rude people who seem determined to tip bad based on their lousy mood, and lack of social skills.

Tipping bad on top of being rude is like a slap in the face to a server, it shows a complete lack of humanity for other human beings. For a server like me it is the last straw. I will do all I can to avoid serving someone who treated me or one of coworkers badly. We mustn't allow people who are rude and cheap in to a restaurant to ruin the dining experience. We should catour to the people who pay it forward, treat people with respect, and tip well for good service. Tipping is part of the bill, and to add bad manners with a lousy tip equals one mad server determined to avoid you at all costs. If you are a regular don’t let this become your reputation or you will receive service that is as bad as your tip and manners.

One good thing about becoming a server is I have learned to have more patience than people who have never worked in the food service industry. Nothing bugs me when I go out to dinner or lunch or on a date at all. Food comes out when it’s done, doesn't matter if its ten minutes or an hour its all the same to me. It is not like I went out for fast food. My parents brought me up right and taught me how to act when you go out to dinner. It does not matter if it’s a five star restaurant or a bar. The rules are the same, why should it matter what place your at when rude is rude no matter where you are.
I wish things were different, but I ask those of you who read this blog to please be a good person, know how to tip, and definitely don’t' be rude. Not just to the people who are servers, but to all people who work based on tips for the service they provide. Oprah isn't always right about everything, and I thank you for reading this to get the  servers perspective.


Monday, May 9, 2011

Bad Tippers

This isn't like my last post that was purely educational, this is a full out rant and has to deal with the one thing that makes me mad more so then all other things. Bad tippers what can i say more?  Tipping is a part of going out to dinner and the servers who get those tips look at bad tippers are closest to the devil thimself.

First let me start with people you don't even know how to tip like its a foreign language, and sorry world ten percent isn't cutting it. Do most people not know that a server makes their money off their tips? And on top of everything ecomnoic times ruff but please don't waste the servers time with a bad tip. That little ten percent tip doesn't even count to most servers. I have even not put in tips becuse they are so slow i didn't see the pont of a dollor on a high bill. And those little tips don't make a dent into what a server need to make even to support them self and there family as well, and if the bad tipper is rude to boot o what can i say more?

I myself try to remember every table, and their order o and yes the amount they tip, and if i know you and your tip is sub hmmm par. I don't even have to try to remember that you tipped bad, take note world. When i go out to the bar or out to a restaurant i take in the amount i am going to spend and also the tip amount. The tipping part of it, is a part of the bill i hate those low life people who sit their and go all out for dinner and pretty much piss on the server on the tipping side of going out. It is better for them not go out then to waste a servers time by being less then genrous with their tip.

I myself being a server do have standards but i am more understanding then most people as well. I just want the truth from the server. Admitting they made a mistake, or that the kitchen is behind makes a world of difference to me. Wake up world, and see that servers and bartenders are people too not just tools for your enjoyment. Good tippers are rare these days, that number needs to grow i call for action either don't go out to a restaurant, or tip the right way that is all.