Monday, October 3, 2011

Worst table of the week #3

This table is a weird one, i didn't know anything bad was going to happen or think they would be such a bad table to serve. It was on Friday night and it was right during the dinner rush at my work, i had a five table section and was happy that my section was big. So, its during the rush and i get the table and i do what i always do, i try to get them to get some alcohol and they said no but got sodas instead. Which i am okay with, soda is still way better then getting a water.

I get everything going for them, get all there orders and everything, they end up getting a two for twenty and the guy with them gets a burger. Its a easy order hard to mess up at all. They want a few more appetizers added on to there bill and i make sure that there order is right, they say "please" and "thank you" which is a good change of pace. There starters come out and i check that those went out the way they where ordered and also that if they need anything else. I always ask these questions to all of my tables and they end up saying that everything is good. And i just keep getting them refills. The guy is chugging down Mt.Dews and i am trying keep pace with this guy during the dinner rush. I am okay with someone drinking that much, but running five tables at a time isn't the easiest thing is the world.

So awhile later there mains come out, and i ask if they need anything else with it and they ask for some ranch and such, which is cake. I bring it out and then i go check if it was all cooked good. No problems and i don't really worry about the table after that point. It comes time to ask for dessert and they say no so i get them a few box and say that "i put a extra box in there just in case"  I cash them out they pay with credit card and i run it and then i focus on checking on all my other tables.

I ended up getting a another rush, and didn't check the book Intel some time passes and i look at the paper and guess what i see on there bill? I see this



No your eyes don't play tricks on you this is the real table ticket and for all did on a busy Friday night, i get this ungrateful person sitting there and being soulest. I hope karma catches up with these people. I hate serving people like this its complete bullshit the things a server has to go through just to get a good tip from people. I gotta jump though hoops for people and yet they are still ungrateful.


Monday, September 19, 2011

Best table of the week #1

This is com plenty opposite of the other posts i been doing. I will praise people for there great manners, tips, and attitude towards the serving staff as a whole. So as a server we generally read a table before we even say hello. We watch how people act to the people at the table and also how they treat the hostess as well. Its a good indication in how they will treat the serving staff and the staff a a whole.

I got a party of five and its a old couple who comes in first, i tell them about the special for happy hour and what specials are going on. They wanna get a beer and a margarita and i am more then happy to get them some alcohol. Having drinkers always puts a smile on my face, the restaurant i work at they look at selling liquor as really important. So if i can do that then i am happy as well, so my numbers are good and improving. The rest of there party comes and turns out everyone wants to drink which rocks. I am talking with the table and joking around. I treat tables i like, like family. I wanna have the good people come back and sit in my section and to keep always having good service and a good experience at the restaurant.

Taking all the orders and they are easy, no changes and the stuff they ordered is really easy and hard to mess up. I bring out there food, and ask if they want another round of drinks. A few people say yes and i go ring them in and bring out the re drinks and keep doing my job. Periodically checking drinks and how far they are on there food. I give them a few boxes, and offer dessert, no one takes it but i joke around saying they should do shots. Even tho the average at this table bust be about 75 and it doesn't bug me in the slightest to joke around with a cool table which i had.

Before the food was even taken one of the older ladies on the table asked if she could get the bill and the whole bill, she asked me in front of everyone and i said no problem. It comes time for the bill and i give it to the older lady who asked for it and i guess no one heard her ask me. One of the guys has his credit card in his hand asking for the bill, and i told them that the bill was already paid for. They all looked at me surprisingly and i tell them who paid for the bill. She tells her friends that they can do that tip but she is buying the bill. She ends up leaving me like $20 on $84 and i couldn't be more happy. 

I love those tables are the perfect storm of being freaking cool. Drinkers with people not splitting food with even more people who tip good, it was the icing on the cake to a really cool table. I would serve them again in a heart beat, good people in that table for sure. I am so thankful for the good tables i have and wouldn't change them for the anything.

Worst table of the week #2

As a server we see a lot of things that average person doesn't see. This week the worst table of the week is kinda a crazy one to say the least. Nothing like last week with a huge party but the this week is about the utter cheapness of people that are in the world. I am at work in the closing spot on a wednesday night, and you know what that means "karaoke" fun right? Nope, too loud can't hear people and can't properly communicate with my tables. I try my hardest every day i work but this table utter disregard for what "my job" is blew my mind. It was a party of six, which isn't a big deal, its about the average size of the table i serve on a normal week. One of my friends was sitting on this table, even more do i think i am gonna get a good tip.

I do the normal things when you go to a table, tell them about the specials and start getting drink orders. I bring out all the drinks and i ask if all of them are ready. I go to the people who say they are ready and proceed to take there order as normal. Nothing really that unique about the table expect for the fact that this guy is chugging down Dr.peppers like a mad man. I am a server who likes to keep on top of the drinks i have on my table. Believing that food can't wait, but if you have a full drink you are far more likely to not worry about the wait. Due to the fact that it shows that the server is aware of the table and is checking on it on a regular basis. I take out there starters and check on my other tables just doing the "normal" thing.

Following there starters i bring out the mains and keep refilling drinks like i am used to without any problems arise. Everyone gets close to eating and as a good server i offer them dessert. No one takes the offer and i bring them to to go box's they asked for. Once i come back with the box's i ask how is the checks split if they are. They tell me, and i say "easy" ill be once second and if they would like a bag to carry there food in as well. I started getting busy at this time and i don't like to rush my customers at all. If a check is on the table but i can't see a card or cash i generally don't say anything due to the fact i don't wanna rush someone out the door, and the end result is that it could effect my tip. So my friends tap i grab for the simple fact i can see the card in the book. I run there card and keep dong what i normally do. One of the guys who was on my friends table hands me there check when i walk by. I run there card just like normal, but i got busy so i didn't have time to check the tips once i set them down.

O how i wish i was there to look them in the eye and look how i saw the tip, that the other guy gave me his table. Paid for him and three other people, so he must know that the bill is gonna be higher then normal for the fact that its not just his food.  My friend on the table tipped me good, and i am grateful, but his friend or who ever he was tipped so bad i was ready to blow. The guys tab who paid it was about $60 and guess the percentage he gave me? Nope not 15%, not even 20% he gave my $1,04 on $60 bucks. Lets just say i won't be serving that guy anytime soon. I have no problem not serving someone due to being cheap. I could understand if i messed up really bad. But nothing was wrong with the table. I hope karma catches up with this guy.